IP500 TELEPHONY PLATFORM

Red IP Solutions specialise in an extensive range of telephony solutions, for businesses of all sizes, from single site offices to multi-site environments. As an independent solutions provider, Red IP Solutions partner with the leading names within the communications world, Avaya being one of them.

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage.

More than 90 percent of the FORTUNE500 use Avaya solutions for IP Telephony, Unified Communications, Contact Centre’s and Communications-Enabled Business Processes. Avaya have been helping businesses succeed through communications for more than a century, through the provision of the world’s best communications solutions.

Avaya IP500

The IP500 is the next generation of the proven IP Office telephone system, designed to meet the needs of small to medium sized businesses. The base unit supports a range of trunk configurations including analogue, ISDN2e, ISDN30e and SIP. The IP500 will scale from 2, to 272 users. The Avaya IP500 has a modular, flexible design enabling the solution to fit the needs of every requirement.

Avaya Portfolio
Avaya’s portfolio of products for small to mid-size businesses offers users the flexibility to choose the solution that is right for their organisation. The scalable range of products can be used as a voice only solution, deployed as an IP telephony solution or a combination of both. Advanced networking capabilities also mean that organisations can deploy Avaya small business communication solutions across multiple locations with one central management point.

By implementing the powerful suite of business application tools such as Integrated Messaging, Contact Centre and Customer Relationship Management, the range of Avaya solutions can transform any business.

Cutting edge applications and communication functionality enable businesses to improve productivity, enhance the customer experience and help to reduce costs, ultimately leading to greater revenue opportunities.

KEY FEATURES

• Remote Diagnostics Application – Designed for fast diagnosis and speed resolution of field issues, resulting in reduced site visits and increased customer satisfaction. The “System Status Application” (SSA) also warns when the system resources are reaching capacity (trunks, voice ports etc).
  
  
• SIP Trunking – SIP telephony can offer substantial savings compared to traditional exchange lines and are handled like any other line on the IP500. Additionally any handset on the IP500 can use SIP services. (Please refer to  “Introducing SIP” within this information pack for further details).
  
  View more information on SIP Trunks
  
  
• Messaging – The IP500 supports two different voicemail options to cater for individual business requirements. The Embedded messaging card eliminates the requirement for a standalone PC, and provides basic voicemail functionality. The VoiceMail Pro application takes voicemail functionality to the next level, providing call recording, and Auto-Attendants. Voicemail Lite is the standard basic 4 port voicemail which is included with every Avaya IP Office platform.
  
  
• Delivering Calls to the Correct People – The IP500 supports hunt groups, enabling you to ensure your customers reach the people within your team best suited to handle their enquiry, when coupled with an Auto-Attendant you can ensure your caller experience is enhanced. Hunt groups can include members from other IP500 locations. When coupled with Voicemail Pro, calls can be recorded for the life of the call, including when transferred.
  
  
• Increased Mobility – Businesses today have to work harder to ensure market share, clients become more demanding, and as a business you must deliver the difference in customer care that separates you from your competition. The Avaya IP500 offers a host of additional features enabling you to be sure that your customers will reach you, regardless of your location. This can be delivered via mobile twinning, effectively allowing you to receive calls to your landline, from anywhere. Additionally, via the Advanced Networking Licence, the IP500 can offer the ability to Hot-Desk between sites, essentially logging your extension profile to any desk within your business.
  
  
  

Image: Avaya Phone Manager Pro Software

The above details are just part of the true flexibility deliverable via the IP500 platform.